Whisker Atlas support
Find quick answers about cat puzzles, kids’ play, your photos, saved progress, one-time unlocks, and app settings. If you still need a hand, send us a note.
Email support
Whisker Atlas is an offline iPhone and iPad cat puzzle game. The most common questions are about local photo privacy, kids and family play, optional one-time unlocks, saved progress, and accessibility.
Playing puzzles
How do I move a portrait tile?
Drag one square tile onto another to swap them. You can also tap one tile and then tap its destination. VoiceOver actions provide an accessible way to select and move tiles.
Can I play without a timer?
Yes. The timer is off by default. If you enjoy keeping a personal time, you can turn it on in Settings.
What happens when I use a hint?
Hints are unlimited. A portrait hint helps you find the next placement, while a story hint shows the intended order. Using one does not prevent completion.
Where is my progress saved?
Puzzle progress is stored locally on your device so you can stop and continue later. Whisker Atlas does not use an account or cloud sync.
My Cat puzzles
Are my cat photos uploaded?
No. You select a photo with Apple’s photo picker, and Whisker Atlas processes and stores it only on your device. The app removes location and other embedded metadata during import.
How many personal puzzles can I create?
One personal puzzle creation is included per installation. After it has been used, My Cat Studio is needed to create more. Deleting the first puzzle does not reset the included creation.
How do I delete a personal puzzle?
Open My Cats, choose the puzzle, and use Delete. This removes its saved image, thumbnail, and local progress from the app.
Can I share a completed puzzle?
Yes. Sharing happens only when you choose it from the completion screen. The app creates a local completion card and hands it to Apple’s share sheet.
Access and settings
How do I restore my purchases?
Open Settings in Whisker Atlas and choose Restore Purchases. Make sure the device is signed in to the same Apple Account used originally, then allow the App Store a moment to verify access.
Are optional extras a subscription?
No. Optional extras are one-time unlocks. Apple shows the current price in your local App Store, and prices can vary by region. Purchases can be shared with Family Sharing when that is enabled on the Apple Account.
Is Whisker Atlas good for kids?
It is a general-audience cat puzzle game that is gentle enough for children to play with an adult. Start on Relaxed 3×3, keep the timer off, and use unlimited hints. There are no ads and no in-app chat.
Will I lose progress after a refund or revocation?
Your completed progress stays stored locally. Authored content may relock if its access is revoked, while existing personal puzzles remain playable and only new creation relocks.
What accessibility options are supported?
Whisker Atlas supports VoiceOver-friendly puzzle actions, Larger Text, Reduced Motion, sufficient contrast, and state cues that do not rely on color alone.
Can I turn off sound and haptics?
Yes. Ambient sound, sound effects, and haptics each have their own switch in Settings.
MORE ANSWERS
Explore the puzzle guides
Read the short, practical explanations of how Whisker Atlas plays and stores your data.
Still need a paw?
Tell us what happened, which device and iOS version you use, and what you expected to see. Please do not attach personal cat photos unless necessary.